Service Updates



UK Service Bulletin

Wednesday 17th January

Snow continues to affect our operations across Scotland today

The heavy snow experienced yesterday and overnight has severely impacted our operations in Scotland. This morning we had 40 trailers stationary on the A74/M74 due to the adverse conditions, which means parcels have been delayed heading to our Scottish depots, as a result these will not be delivered today.

This means parcels leaving Scotland for delivery elsewhere in the UK will be delayed.

Due to the high number of parcels that have been impacted by these weather conditions we expect disruption to our operations to continue for the rest of the week, but we will continue to provide regular updates, both by email and on our website.

For more information on the affected postcodes, please visit 

International Service Bulletin

Thursday 18th January

Winter Storms, USA

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised that winter storms in the USA are causing hazardous conditions across the country. The following states are impacted:

Florida, Georgia, Virginia, North Carolina, Alabama, Arizona, Kentucky, Los Angeles, Mississippi, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, Texas and West Virginia. 

As a result, delays may be experienced in these areas. We are monitoring the situation closely and will provide another update as soon as further information is available.

Wednesday 17th January

Customs Processing Delays: Kuwait

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised Kuwait Customs are currently experiencing increased processing times, resulting in clearance and delivery delays.

We will keep monitoring the situation closely and will advise of any further developments. 

Monday 15th January

Customer Routing Table Update

Applies to those who use DPD Classic. 

Further to international notice 1157, Metapack have confirmed that the latest update has been applied and all routing labels will show the most up to date information.

Please continue to remind all customers to update to the latest routing tables to ensure the most efficient route and quickest delivery service. 

For further information, please contact IT or IOD teams.

International Bank Holidays Schedule

Please find in the PDFs below, a list of DPD Classic and DPD Express destinations and their Bank Holiday dates for July - September 2017. Please note that an asterix (*) denotes a regional Bank Holiday.

DPD Classic Bank Holiday guide

DPD Express Bank Holiday guide