Service Updates


UK Service Bulletin

Friday 22 September - Latest update 12 Noon

Major Road Traffic Incident on A1(M)

Following this morning's road traffic incident on the A1(M) - please see below - our vehicles are now en-route to the depots.

Our teams in the areas impacted will do their utmost to get parcels out for delivery as soon as they arrive at our depots.

If we have your customers' contact details they will be advised of any delay.

Friday 22 September

Major Road Traffic Incident on A1(M)

This morning there has been a major road traffic incident on the A1(M) resulting in the closure of this key route to the North East of England. A number of our vehicles are caught up in the traffic tailbacks, which will impact our delivery service in the following postcode prefix areas:

  • NE
  • DL
  • DH
  • SR
  • TS
  • TD10-15
  • YO7, 21 & 22
The Highways Agency have advised that they expect all lanes of the A1(M) to be open by 12:30pm.

Our teams in the areas impacted will do their utmost to get parcels out for delivery as soon as they arrive at our depots, however, Precise parcels and parcels due for delivery By 10:30 or By 12 will incur a delay.

If we have your customers' contact details they will be advised of any delay, and we will keep you updated throughout the day.

 

International Service Bulletin

Wednesday 20 September

Earthquake in Mexico

Applies to those customers who use Air Express, Air Classic, and International Mail.

Due to an Earthquake in Mexico, please be informed that service delays in this region are to be expected.

We will continue to monitor the situation and provide further updates as soon as more information becomes available.

Monday 18 September

Hurricane Maria

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised that service delays are to be expected in the Caribbean due to Hurricane Maria.

Hurricane Maria is predicted to increase in strength as it heads towards Guadeloupe, Dominica, St Kitts and Nevis, Montserrat and Martinique.

A hurricane watch is now in effect for Puerto Rico, the US and British Virgin Islands, St Martin, St Barts, Saba, St Eustatius and Anguilla.

We will continue to monitor the situation and provide further updates as soon as more information becomes available.

Monday 18 September

Hurricane Harvey Update

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

The remnants of Hurricane Harvey is still causing hazardous conditions in Texas and Louisiana. Although contigency plans are in place, some service delays and disruptions are still to be expected.

We will continue to monitor the situation and provide further updates as soon as more information becomes available.

Thursday 14 September

New B2C and B2B Import Regulations to India

Applies to those customers who use Air Express and Air Classic.

India Customs have introduced new courier Import Rules which are applicable with immediate effect.

B2B consignments:
Importer must have IEC (Import Export Code) and GST ID (Goods & Service Tax Identification). Commercial invoice must display HS Codes and be signed or stamped.

B2C consignments:
Importer must produce a copy of their Passport, PAN Number or AADHAR Number upon customs clearance. Commercial invoice must display HS Codes and be signed or stamped.

Failure to provide this information will result in the consignment being held until this information can be produced.

Tuesday 12 September

Hurricane Irma Update

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised we are continuing to see deliveries delayed due to the impact created by Hurricane Irma.

Deliveries destined to Florida, Georgia, The Caribbean, Central and South America are impacted.

We will continue to monitor the situation and provide further updates as soon as more information becomes available.

Monday 11 September

France nationwide general strike

Applies to those customers who use Air Express, Air Classic, DPD Classic, DPD Direct and International Mail.

Please be advised that as a result of the Nationwide general strike in France tomorrow, delivery delays are to be expected.

There may also be delays at the Eurotunnel which may impact other European countries as a result.

We are working to ensure delays are minimised, and we will continue to monitor the situation and provide further updates as soon as more information becomes available.

Thursday 7 September

Hurricane Irma Update

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised Hurricane Irma is currently close to Puerto Rico and moving west-northwest at 16mph with 185mph winds. The Dominican Republic, Cuba, Bahamas and South Florida are next on the projected paths.

Service delays and disruption are expected as a result of this.

Please be advised that suppliers based in Miami are temporarily closing hub operations with the imminent arrival of Hurricane Irma.

Shipments destined to Florida, Georiga, The Caribbean, Central and South America will be suspended during this period and held within the UK.

We continue to monitor the situation and will provide further updates as soon as more information becomes available.

Tuesday 5 September

Hurricane Irma - West Indies and Caribbean

Applies to customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised that service delays are expected in the West Indies and Caribbean due to Hurricane Irma.

The following destinations will be impacted:

Anguilla, Antigua & Barbuda, Cuba, Dominica, France (Guadeloupe), France (Saint Martin), France (St Barthelemy), Montserrat, Saba, Saint Esutatius (Netherlands Autilles), Saint Kitts & Nevis, United States (Puerto Rico), United States (Virgin Islands) and Virgin Islands.

We are closely monitoring the situation and will provide updates as soon as further information becomes available.


 

 

 

International Bank Holidays Schedule

Please find in the PDFs below, a list of DPD Classic and DPD Express destinations and their Bank Holiday dates for July - September 2017. Please note that an asterix (*) denotes a regional Bank Holiday.

DPD Classic Bank Holiday guide

DPD Express Bank Holiday guide